popbd's Privacy Policy —
Your Data, Our Responsibility

Popbd (https://popbd.ws) is one of Bangladesh's most trusted online Sports Betting and gaming platforms. We place the highest priority on our users' privacy. This Privacy Policy ("Policy") explains how popbd collects, uses, retains, and safeguards your personal information.

This Privacy Policy applies to popbd's website, mobile application, and all other digital services. By using popbd's services, you are deemed to have read and agreed to this Privacy Policy.

Our goal is to always keep you informed about how your data is used — no hidden practices, no vague language. Your trust is our most valuable asset.

Popbd only collects information that is necessary for providing services, ensuring security, and meeting legal obligations. Collecting excessive or unnecessary data goes against our policy.

In addition to the above, when you contact our support team, records of those conversations may be retained to help us improve our service quality.

Popbd uses the information it collects solely for the purposes listed below. Your data is never used for commercial or unauthorized purposes.

• Creating and managing your account and keeping it secure.
• Processing financial transactions such as deposits, withdrawals, and bonus payouts.
• Ensuring KYC verification and anti-money laundering compliance.
• Providing customer support and resolving technical issues.
• Monitoring responsible gaming and supporting users who may be experiencing problem gambling.
• Detecting suspicious activity to prevent fraud.
• Analyzing user experience to improve our services.
• Meeting legal and regulatory obligations.
• Sending relevant offers and promotions based on your preferences (with your consent).

Popbd applies strict controls over data sharing. Your information may be shared with third parties only in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, and other approved payment gateways — used solely to complete transactions.
• KYC Service Provider: Approved third parties for identity verification — only the necessary information is shared.
• Law Enforcement: In response to a valid legal order or regulatory request — only the minimum required information.
• Technology Partners: Approved technology service providers to ensure site functionality — bound by strict confidentiality agreements.

Before sharing any data with third parties, a confidentiality agreement is put in place. They may only use the information for the specified purpose and nothing else.

Popbd uses cookies on its website. Cookies are small text files stored in your browser that help the site function properly and improve your experience.

• Essential Cookies: Stores your login session and security tokens — the site cannot function properly without these.
• Functional Cookies: Remembers your preferences such as language and theme.
• Analytical Cookies: Analyzes site traffic and user behavior — fully anonymized data.
• Security Cookies: Helps detect fraud and bots.

Popbd does not retain your data longer than necessary. Specific retention periods apply to different types of information:

• Account & identity information: retained for up to 5 years after account closure (as required by law).
• Financial transaction records: 7 years (in compliance with international financial regulations).
• Gaming activity history: 3 years (for responsible gaming monitoring).
• Support conversation records: 2 years.
• Technical logs (IP, session): 90 days.
• Marketing preferences: until consent is withdrawn.

Once the retention period ends, data is securely deleted or fully anonymized so you can no longer be identified.

Popbd believes you should have full control over your own data. Under our privacy policy, you are entitled to the following rights:

To exercise any of the rights listed above, email our support team at: support@popbd.ws. We will typically process your request within 30 business days.

Popbd's services are intended strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18.

If we are notified or discover that personal data of a minor has been collected by mistake, that data will be deleted immediately and the associated account will be closed.

Popbd uses industry-leading technology to keep your data secure. Our security framework operates across multiple layers, so if one layer is compromised, the others continue to protect you.

• SSL/TLS Encryption: All site traffic is encrypted with 256-bit SSL — you can verify this by checking the padlock icon in your browser's address bar.
• Two-Factor Authentication (2FA): Additional OTP verification is required when logging into your account.
• Encrypted Database: All data stored on our servers is kept in encrypted form.
• Firewall & DDoS Protection: Industry-standard firewalls and intrusion prevention systems remain active at all times.
• Access Control: Staff only have access to the information required for their specific role.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Incident Response Plan: A dedicated team is in place to respond swiftly to any security breach.

Popbd may update this Privacy Policy from time to time — due to changes in our services, legal requirements, or improved security practices. We will notify you before any significant changes take effect.

• Minor updates: the policy on the website will be updated along with a change to the "Last Updated" date.
• Major changes: a clear notice will be sent to your registered email or posted on the site — at least 7 days before taking effect.
• Continued use of the service after any changes takes effect constitutes your acceptance of the updated policy.
• If you do not accept the changes, you may close your account.

The latest Privacy Policy will always be available on this page. Previous versions can be obtained from our support team upon request.

For any questions, concerns, or data-related requests regarding this Privacy Policy, please get in touch with us. Our dedicated Privacy Team will respond as promptly as possible.

• Email: support@popbd.ws
• Response Time: Typically within 2–3 business days.
• Data Requests: Processed within a maximum of 30 business days.
• Critical Security Issues: security@popbd.ws — response within 24 hours.